TERMS AND CONDITIONS OF SERVICE

SHIP AND SMILE JA

Published and Effective Date: July 1, 2026

1. SERVICE DESCRIPTION

1.1 Scope of Services: Ship and Smile Ja provides freight forwarding, logistics, customs clearance facilitation, personal shopping, and local delivery services, including:

Air Freight: Express international transport of packages and parcels.
Sea Freight: Ocean transportation for larger cargo, heavy equipment, and commercial freight.
Barrel Services: Receiving, handling, and clearing standard ocean barrels and consolidated boxes.
Personal Shopping: Procurement of goods on behalf of the customer using company payment channels.
Local Delivery: Final-mile delivery to designated pickup locations or home/office addresses in supported coverage areas.

1.2 Primary Coverage Areas: Our pickup, delivery, and hub operations primarily serve Old Harbour, Kingston, Spanish Town, and Knutsford Express drop-off points, along with surrounding areas across Jamaica.

2. CUSTOMER RESPONSIBILITIES

2.1 Account Registration: Customers must provide accurate, complete, and updated legal names, physical delivery addresses, valid phone numbers, and email addresses.

2.2 Packaging & Labeling:

Customers (or their overseas suppliers) must securely pack all items to withstand standard air and ocean transport.
Every shipment must clearly display the customer’s assigned Ship and Smile Ja Account/Suite Number and full legal name. Packages received without proper identification may suffer delays or processing fees.

2.3 Customs Declarations & Invoices: Customers must upload accurate merchant invoices prior to package arrival at the overseas warehouse. Underreporting item values violates Jamaican law and will result in processing holds, fines from Jamaica Customs Agency (JCA), or seizure.

3. COMPANY RESPONSIBILITIES & OPERATING HOURS

3.1 Care Standards: Ship and Smile Ja agrees to exercise reasonable care in receiving, handling, and transporting customer packages from warehouse receipt through to final handover.

3.2 Operating Hours:

Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 6:00 PM
Sundays & Public Holidays: Closed (No processing, clearance, or delivery services are conducted on Sundays or official Jamaican Public Holidays).

4. PRICING, FEES, AND PAYMENT TERMS

4.1 Freight Rates: Freight charges are calculated based on package weight (gross weight) as follows:

Packages 1 lbs to 10 lbs: JMD $700 per lb
Packages over 10 lbs: JMD $550 per lb

4.2 Standard Processing & Delivery Fees:

Processing Fee: JMD $200 per package (covers invoice processing, labeling, and hub entry).
Local Delivery Service: JMD $100 per delivery location within primary coverage zones.

4.3 Storage Fees: Packages ready for pickup or delivery that remain unclaimed after fifteen (15) calendar days will incur a storage fee of JMD $100 per day until retrieved. Packages unclaimed after forty-five (45) days will be deemed abandoned and disposed of or auctioned to recover handling costs.

4.4 Payment Terms: Full payment of freight, customs duties, processing fees, and local delivery charges is required upfront prior to or at the exact time of delivery/pickup.

4.5 Loyalty & Referral Program:

Loyalty Points: Customers earn loyalty credit at a rate of 0.01% of total eligible qualifying spend.
Referral Bonus (Referrer): Current account holders receive JMD $250 credit for each successfully referred user who completes their first shipment.
Referral Discount (Referred): Newly referred users receive JMD $150 credit applied to their account.
First Purchase Discount: First-time customers qualify for a 15% discount off their initial freight charges.

5. LIABILITY, CLAIMS, AND REFUND POLICY

5.1 Standard Coverage Limits:

In the event that an item is proven to be lost or physically damaged while in the exclusive custody and control of Ship and Smile Ja, liability is strictly capped at:

Up to USD $100.00 (or the equivalent in JMD $16,000 conversion baseline rate applied at claim processing) toward the direct repurchase and reshipment of the item.

5.2 High-Value Declared Items:

For high-priced items (exceeding USD $100.00 in value), extended liability coverage applies only if the customer declared the item value in writing and provided a pre-alert merchant invoice prior to receipt at our overseas facility. In such verified cases, compensation for proven damage or loss will be capped at a maximum of up to, but not exceeding, 50% of the item’s verified invoice cost.

5.3 Exclusions from Liability: Ship and Smile Ja is not liable for:

Indirect, consequential, or economic losses (including lost profits or opportunity costs).
Pre-existing damage, fragile items inadequately packed by the merchant, or perishable goods.
Packages delivered by domestic US/international carriers without a signed delivery confirmation to our warehouse personnel.

5.4 Claims Process: All damage or loss claims must be submitted in writing to [email protected] within forty-eight (48) hours of package pickup or delivery, accompanied by photos of packaging and item receipts.

6. PROHIBITED AND RESTRICTED ITEMS

6.1 Prohibited Goods: Customers shall not ship any items prohibited under the laws of Jamaica, the United States, or relevant international aviation/maritime policies.

6.2 Standard Restricted List Includes (but is not limited to):

Firearms, ammunition, explosives, fireworks, and replica weaponry.
Illegal drugs, narcotics, and controlled substances.
Flammables, compressed gases, corrosive liquids, and hazardous materials.
Cash, currency, negotiable instruments, bullions, and precious stones.
Perishable foodstuffs, live animals, and soil.
E-cigarettes, vaping devices, and camouflage clothing (prohibited by Jamaican law).

7. DELIVERY TERMS & TIMEFRAMES

7.1 Delivery Window: Standard delivery timeframes are one to two (1–2) business days after a package status is officially updated to "Ready for Pickup/Delivery" in our tracking system.

7.2 Weight & Dimensions: Ship and Smile Ja maintains no absolute maximum package weight or size restrictions; however, oversized or heavy cargo (over 70 lbs) requires advance notice to arrange specialized offloading or transport.

7.3 Failed Deliveries: If a customer is unavailable during a scheduled delivery attempt, the package will be returned to the nearest distribution hub. Subsequent delivery attempts may incur an additional delivery charge of JMD $100.

8. FORCE MAJEURE

Ship and Smile Ja shall not be held liable for failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to: severe weather events, hurricanes, earthquakes, airport or seaport closures, Jamaica Customs Agency clearance delays, government mandates, strikes, or major international supply chain disruptions.

9. DISPUTE RESOLUTION AND GOVERNING LAW

9.1 Internal Dispute Settlement: Any concern or dispute must first be submitted to Ship and Smile Ja Customer Support at [email protected] for informal review and amicable settlement.

9.2 Governing Law: These Terms and Conditions shall be governed by, construed, and enforced in accordance with the laws of Jamaica. Any legal proceedings arising from or connected to these terms shall fall under the exclusive jurisdiction of the Courts of Jamaica.

10. PRIVACY AND DATA PROTECTION

10.1 Data Collection: Ship and Smile Ja collects personal data (name, contact details, TRN where required for customs clearance, and delivery addresses) solely to provide freight forwarding and customer support services.

10.2 Third-Party Sharing: Customer information will not be sold or shared with third parties, except as strictly required by law enforcement, customs authorities, or third-party logistics sub-contractors (e.g., Knutsford Express) involved in completing your delivery.

11. MODIFICATION TERMS

Ship and Smile Ja reserves the right to amend, update, or revise these Terms and Conditions at any time. Updated terms will be published directly on shipandsmileja.com with a revised "Effective Date." Continued use of our services after publication constitutes acceptance of the modified terms.

12. TERMINATION CLAUSES

12.1 Account Deletion by Customer:

Customers may request to close or delete their Ship and Smile Ja account directly through their account settings or by contacting customer support, provided there are no active, pending, in-transit, or uncollected packages associated with the account. All outstanding balances, freight charges, customs duties, and accrued storage fees must be fully settled prior to account deletion.

12.2 Account Termination by Company:

Ship and Smile Ja reserves the right to suspend, restrict, or terminate any account immediately without prior notice under the following conditions:

Provision of fraudulent, misleading, or stolen identification and invoice details.
Attempting to ship prohibited, dangerous, or illegal items under Jamaican law.
Non-payment of outstanding balances beyond thirty (30) days.
Abusive, harassing, or threatening behavior toward company staff, delivery drivers, or representatives.

12.3 Post-Termination Effect:

Upon account deletion or termination, any unredeemed referral credits, first-purchase discounts, or accrued loyalty points (0.01% spend credit) shall be forfeited immediately and cannot be transferred, reinstated, or redeemed for cash.

Terms and Conditions